REV-T's Audio Visual Annual Service Plans give your organization a predictable, fixed-cost way to support the audio-visual systems your business depends on. Four tiers. One simple agreement. Real humans on the other end of the line — across all of New England.
Premium callback target
4 hr
Service & support coverage
New England
Phone support, all tiers
Unlimited
Loyalty discount on extras
10%
Choose your term — no auto-renew
1, 2, or 3 yr
A Service Plan is the difference between a frantic Tuesday morning and a quick phone call. REV-T plans give you a defined response window, included preventative maintenance, and a real partner who already knows your systems.
One annual fee covers your defined labor and visits. No surprise hourly bills every time something blips.
On Orange and Green plans, REV-T can drop in a loaner display, mic, codec, or controller while we fix yours. Rooms stay live.
Modern AV rides on your network, so we work through it directly with your IT team. REV-T is your AV partner, not your managed service provider — your network stays with the people who run it. No more “that’s a network problem” ending the conversation.
Service and support is available across every New England state. Sites throughout the region can sit on a single Order Form.
Every plan includes unlimited phone support and standard-rate discounts on out-of-scope work. Higher tiers add faster response, more preventative visits, included loaner equipment, and overnight parts shipping.
Maximum responsiveness for your most business-critical rooms and systems.
Fast response with included loaners — the most popular plan for active rooms.
Unlimited break-fix labor with standard-tier response — great for steady, predictable environments.
A safety net for lower-stakes systems. Phone support included; labor billed when you need it.
Everything that matters when comparing tiers, in one table. All response targets are measured during business hours (M–F, 8 a.m.–5 p.m. ET).
Swipe the table sideways to see every tier →
| Service Element | Orange | Green | Blue | Basic |
|---|---|---|---|---|
| Call or message back | 4 business hours | 1 business day | 1 business day | 3 business days |
| On-site visit after initial call | 1 business day | 2 business days | 3 business days | 5 business days |
| Preventative maintenance visits | 2 visits / year | 1 visit / year | 1 visit / year | $165/hr |
| Loaner equipment (if available) | Included | Included | Additional | Additional |
| On-site break-fix visits | Unlimited | Unlimited | Unlimited | $165/hr |
| Room technology training | Remote unlimited + 2 on-site | Remote unlimited + 1 on-site | Remote unlimited | Remote unlimited |
| Advanced parts replacement | Overnight (if available) | 2 business days | Ground | Ground |
| Remote video testing assistance | Yes | Yes | Yes | No |
| Phone support | Unlimited | Unlimited | Unlimited | Unlimited |
| Loyalty discount on installation, consulting, PM, programming, event support | 10% | 10% | 10% | — |
| Event support | Additional | Additional | Additional | Additional |
Or pay by the hour.
Available as an add-on to any active Service Plan. Extends coverage beyond the manufacturer's warranty so a failed display, codec, or mixer doesn't become an unbudgeted purchase.
Continues coverage for manufacturer defects and normal-use component failures after the original manufacturer warranty expires.
Everything in Extended Warranty, plus coverage for accidental damage from handling — drops, spills, impact, and reasonably foreseeable end-user accidents.
What's not covered.
Most integrators only support what they installed. REV-T supports new and existing rooms — including systems installed by another vendor, systems whose original integrator is gone, and systems nobody has documentation for.
A REV-T account manager walks your space, reviews what’s in place, and delivers a written summary of what support would look like. A consultation, not a service call.
Inherited a system nobody supports? We’ll take it on.
For organizations running multiple rooms with inconsistent designs and no documentation.
For teams that have turned over since the original install.
Free site visits are available across New England, limited to one site per visit, and offered to commercial and institutional properties only — no residential.
Clinical and telehealth spaces with vetted technicians.
Labs and collaboration spaces for research organizations.
Classrooms and lecture halls — purchasable through MHEC B11.
Many rooms, small teams, no time for downtime.
On statewide contract OFF50 — no separate bid process.
Boardrooms and conference systems in confidential settings.
Dependable conferencing for offices that can’t miss a meeting.
Meeting rooms, town halls, paging, and everything between.
REV-T serves commercial and institutional clients only. We do not serve residential properties.
Already on the vehicles Massachusetts public buyers use — and certified for supplier-diversity programs.
All Service Plans operate during business hours: Monday through Friday, 8 a.m. to 5 p.m. Eastern, excluding REV-T-observed holidays. After-hours and weekend support is available at our standard after-hours rate.
Across all of New England. Sites in multiple states in the region can be covered on a single Order Form — ask us to scope travel for locations at the far edges of the coverage area.
No. REV-T plans come in 1, 2, or 3-year terms with no automatic renewal. We'll send you a renewal Order Form in advance so you can decide intentionally each cycle.
Equipment listed on your Order Form. Any single item with a replacement value over $500 needs to be listed individually. Cisco gear is covered only when explicitly listed.
If another vendor or your in-house team modifies covered equipment, a REV-T engineer needs to do a quick in-person assessment to keep that equipment under coverage. The assessment is billable.
Clients on Orange, Green, or Blue get 10% off our standard rates for installation labor, consulting, project management, programming, and event support. Doesn't apply to Basic, hardware, software licensing, or reimbursable expenses.
A Protection Plan can only be purchased alongside an active Service Plan — the two work together. Many clients start with just a Service Plan and add Protection later as their systems age.
Tell us about your rooms, your equipment, and how mission-critical they are — we'll come back with a tier recommendation and a fixed annual quote, usually within a few business days.